Shipping policy

All orders ship from Gloucester, Massachusetts, USA.

Physical Books

Processing Time:

  • Hand-printed and bound to order in Gloucester, MA
  • 3-5 business days before shipment
  • Rush orders not available

What You'll Receive:

  • Order confirmation email immediately
  • Shipping notification with tracking when order ships (3-5 business days later)

Domestic Shipping (United States)

Delivery time: Varies based on shipping carrier and method selected at checkout.

Cost: Calculated at checkout.
Shipping options: USPS and UPS are available with several shipping options.
Tracking: Provided for all orders

 

International Shipping

I strongly recommend PDF downloads for international customers:

  • ✓ Instant delivery worldwide
  • ✓ No shipping charges
  • ✓ No customs delays or fees
  • ✓ No lost/damaged packages
  • ✓ Same content as physical books

Physical Books to International Addresses:

Delivery Time: Varies by carrier and service level selected (typically 1-6 weeks)
Cost: Calculated at checkout based on destination and shipping method.
Shipping options: USPS and UPS are available with several shipping options.

Customs: You're responsible for any customs fees, duties, or import taxes
Tracking: Availability varies by shipping method selected

Bottom line: PDF versions save you time and money.

 

Digital Products (PDFs)

Delivery: Instant download
Cost: No shipping charges
Access: Download link sent immediately to your email
Availability: Worldwide

 

Private Lessons

Delivery: Online via Zoom
Access: Meeting link sent 24 hours before your scheduled lesson
Availability: Worldwide, all time zones

Tracking & Delivery

Tracking Information:

  • Provided via email when order ships
  • Tracking availability depends on shipping method selected
  • Contact us if tracking shows no movement after 3 business days

Delivery Issues:

  • Lost packages: Contact me if tracking shows delivered but you didn't receive it - I'll work with you to resolve
  • Damaged in transit: Send photo within 7 days - I'll replace or refund
  • Wrong address: Double-check shipping address before ordering - we ship to the address you provide

We are not responsible for:

  • Packages stolen after delivery
  • Delays due to weather or carrier service issues
  • Incorrect addresses provided by customer
  • International customs delays or fees

Last updated: March 2026